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Dp_135
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I have been paying 30 pounds a month and now it says 37 without me knowing

I want to know why my charges have changed without being informed 

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Dp_135
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I have paid 30 pounds on the 3rd of December 2020

So what the hell is going on 

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BenMcr
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Re: I have been paying 30 pounds a month and now it says 37 without me knowing

Check your current bill and previous ebill notification and full bills to understand what's changed.

Usually a change like that is due to an expiring short term offer which will be shown along with the date it finishes.
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I work for Virgin Media - but all opinions posted here are my own
-tony-
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Re: I have been paying 30 pounds a month and now it says 37 without me knowing

usual reason is that you have reached the end of any contract you have/had

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Dp_135
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Re: I have been paying 30 pounds a month and now it says 37 without me knowing

Why is my payment not showing on your website i can call bank qnd get statement to show i have paid this month either sort your website out qnd update faster or u will be getting a call from me qnd it won't be a nice one im very angry i don't give a flying.... 

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Ernie_C
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Re: I have been paying 30 pounds a month and now it says 37 without me knowing

You need to calm down and take the advice already given.

Check your bills and your contract to see why you are paying more.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Rachael_F
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Re: I have been paying 30 pounds a month and now it says 37 without me knowing

Hi Dp_135,

 

Welcome to our forums and thank you for posting. I can appreciate the frustration or concern that any unforeseen charges may cause, we're more than happy to help you understand what's going on.

 

As our brilliant community have already advised, any change to your regular monthly rate is likely due to the expiration of a contracted minimum term or a particular discount. All your bills leading up to this change would advise of any existing discounts, the amount, and the date these are due to end. If you haven't already, I recommend taking a closer look at your previous bills to confirm. You can find the relevant details in the "Promotions & discounts" section under "Your package". You also should have receive an automated End of Contract Notification (EoCN) about a month before this came to an end to advise accordingly provide information around your options moving forwards. More information on understanding your bills can be found on our dedicated site and further details around EoCNs are also available.

 

Any payments made manually can take a couple of days to be logged on all systems and show up in your online account. However, if you were to dial our automated payment line on 0800 064 3777, this should recognise that your balance had been cleared. Again, information regarding making payments and missing payments can be found online.

 

Please do let us know if you have any further queries or concerns.

 

Thanks,

Rachael

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