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Natz267
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I have been billed after my cancellation period

I cancelled on the 28th September, and expect my service to stop on the 28th October. I have paid for this billing period (and for a few days beyond). I have received a bill now for a period into November.

Please can someone explain?!?, 

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Re: I have been billed after my cancellation period

Hello Natz267, 

 

Welcome to our community forum page, I'm sorry to hear that you recently decided to cancel your services. 

From the date you’re installed with us, we bill you a month in advance for your monthly service or package charges and this continues right up to your date of disconnection. Because of this, you may receive a bill showing charges over and above your disconnection date. Don’t worry; once your services are fully disconnected we’ll refund any of these advance charges on your final bill.

You will receive a final bill once your account has been disconnected and any money that needs to be refunded will be returned by cheque within 35 days. 

 

Regards,

 

Dean C
 

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