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I have a check for an old account that was delivered to a previous address

Joining in

I have tried to find the right person to call but saw a similar post on here whereby the issue was resolved.

I have found a letter that had a cheque that said there was a mistake on my old account that was delivered on Feb 2021. I didn’t receive it as I hadn’t lived there for a very long time and have just been given it. I was wondering if I could speak to someone to get a new one issued as it is over 6 months old and the bank won’t accept it. 

Thank you


Not applicable

They can reissue in certain circumstances

Forum Team
Forum Team

Hello Lseddon.

Thanks for your first post and welcome to our Community.
Sorry to hear the cheque refund was sent your last address
Id like to take a look into this and see if we can re issue this.
If you don't mind, I will need to send you a private message to pass security on the old account.
If you can check the purple envelope top right of your screen that would be great.