I have a check for an old account that was delivered to a previous address

[Lseddon]

I have tried to find the right person to call but saw a similar post on here whereby the issue was resolved.

I have found a letter that had a cheque that said there was a mistake on my old account that was delivered on Feb 2021. I didn’t receive it as I hadn’t lived there for a very long time and have just been given it. I was wondering if I could speak to someone to get a new one issued as it is over 6 months old and the bank won’t accept it. 

Thank you

[Anonymous]

They can reissue in certain circumstances https://www.virginmedia.com/help/refund

[Gareth_L]

Hello Lseddon.

Thanks for your first post and welcome to our Community.
Sorry to hear the cheque refund was sent your last address
Id like to take a look into this and see if we can re issue this.
If you don't mind, I will need to send you a private message to pass security on the old account.
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L