Hi all,
I really do not know what to do, the service from Virgin media is absolutely a shame.
My journey started 2 weeks ago where I tried to contact Virgin media because I move houses. After calling every day for 5 days I have barely been in touch with someone over the phone. she had a problem with her system and told me will call the next day. After 4 days nobody called me.
Trying to call again to get in touch with someone, every time ''all lines are busy, call later''.
I found someone here online saying that there is a messaging system, I got in contact with someone after waiting 2 days, all good and no issue. Now after 3 hours I receive an email with a confirmation of a new contract and the price increased from £43 to £56 and a new contract with minim 12 Months.
What is happing here as I am desperate about this, I never said I want a new contract I just one to keep the existing contract and move house, I tried to call but again all lines are busy.
I am losing my mind here with the service provided by Virgin media and I do not have any way to contact them.
Please I need someone to help me here, a phone number, and email, anything that I can reach to them. I do not think I was more stressful in my life as I am now. I work from home and this I vital for everyone.