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VMDavidH
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I don't have a 9 digit account number

My virgin mobile account number has 2 letters followed by 8 digits, when signing up for My Virgin Media it requires a 9 digit account number but I haven't seen this anywhere, how do I know what it is? 

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teabag
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Re: I don't have a 9 digit account number

Try sticking a zero in front of the 8 digits

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VMDavidH
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Message 3 of 7
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Re: I don't have a 9 digit account number

That still doesn't work ;/

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Forum Team
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Re: I don't have a 9 digit account number

Hello VMDavidH

Sorry to hear you are having issues logging into your account 

Do you have an active account with us for cable services?

If you have just joined us then you should get the details with your welcome 

emails 

Gareth_L

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VMDavidH
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Message 5 of 7
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Re: I don't have a 9 digit account number

I don't have cable services from you, only a virgin mobile account but I want to register for My Virgin Media, or can I not? 

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Forum Team
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Message 6 of 7
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Re: I don't have a 9 digit account number

Sadly VMDavidH

You would need active Virgin Media Services to register an online account

Would you be looking to get our services alongside your Mobile account

Gareth_L

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VMDavidH
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Message 7 of 7
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Re: I don't have a 9 digit account number

No thanks, thanks for your help.

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