I'd like to downgrade my package as I can no longer afford to pay 50% more than my original contract
When I originally became a VM customer, I was offered a contract at 27.99 for 9 months, and £41.99 for the following 3 months. I have now been paying £52 per month for exactly the same service. I simply can't afford to keep paying this amount as my personal circumstances have changed. When I called to speak to an agent, I was told that they were sorry but I'd simply have to leave and find another provider. But I've just read that I might be able to downgrade my package and remove the telephone provision etc. Is this possible? I simply have so much going on that to find a new broadband provider will take too much time. Even though the broadband service has been nothing like as fast and resilient as I was promised so maybe the guy who told me I'd need to leave was doing me a favour. Any ideas?