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barn9
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I cannot get through to VM to discuss an account

I wont to speak to someone about my elderly parents account but all i get from 150 is our team are busy. this has been for the last 24 hours . Not very good service i know we are in lockdown but im sure if they were chasing me they would soon be available 

Zak_M
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Re: I cannot get through to VM to discuss an account

Good morning @barn9 

 

Welcome to the forum and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with getting though to the call centre. 

 

How are we able to assist you? 

 

Kind regards,

Zak_M

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