I need help with my bill due to reduced income in lockdown. both my children use the broadband for home learning so cancelling it is not an option. I need to speak with someone from virgin for help but cannot get through on the phone.
HI carajgalley, thanks for the message and welcome to the forums, we are sorry to hear that you are having issues with the account and are looking at a possible downgrade. Can you confirm if you have now managed to get this resolved? The best team to assist with this would be the customer relations team who can be contacted on 0345 454 1111 options 1-1-4-5- ^chris