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I can't sign in to my virgin media account

I can't sign into my virgin media account it says the password is wrong which it is not

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Message 2 of 12
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Re: I can't sign in to my virgin media account

Hello KatieJ

 

Sorry to hear of the problems logging into your online account but thank you for taking the time to get in touch via the forums. 

 

Do you get an any error messages when trying to sign in? have you been able to access it previously? If so, when were you last able to access the online account?

 

Rob

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Message 3 of 12
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Re: I can't sign in to my virgin media account

Hi rob, it never let's me sign in I request forgotten password I change it but still never works its frustrating 

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Message 4 of 12
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Re: I can't sign in to my virgin media account

Thanks for the update, Are you using the email address you originally registered to try logging into the account Katiej? Do you receive your bills via email?

 

Rob

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Message 5 of 12
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Re: I can't sign in to my virgin media account

 [REMOVED] that's the email address for the account, I want to be able to use the virgin media app but I can't as it won't let me sign in also the Internet is slow 

 [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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Message 6 of 12
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Re: I can't sign in to my virgin media account

It may be a while ago, but when you originally set the online account up did you follow the links to verify this? This would have been sent via an email to the address given.

 

Rob

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Message 7 of 12
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Re: I can't sign in to my virgin media account

Yeah I did it all I spoke to someone on this in October I think but it still doesn't work 

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Message 8 of 12
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Re: I can't sign in to my virgin media account

After you contacted us via the forums back in October 2019 you still haven't been able to access the online account? Is this over every device you try? 

 

For example mobile devices or laptops?

 

Rob

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Message 9 of 12
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Re: I can't sign in to my virgin media account

Yeah it says password it wrong as the username is the email I just gave you  [REMOVED]

 [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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Message 10 of 12
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Re: I can't sign in to my virgin media account

Nothing works 

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