Hello linda25g
Thanks you for posting on the forum in regards to issues accessing your account, we appreciate you contacting us via the forums and welcome to the community.
Can you confirm if this is a new account? If so how long ago were the service's installed? Just so you know, it can take a few days for all of the details to update and allow you to register.
If this isn't a new account, can you confirm when you were last able to access the account?
Thanks
Rob