Virgin Media Community

[Gus1]

I like many others cant log into my Virginmedia account.  I know my log in details are correct.  I haven't been able to log in for many months but wasn't too concerned as my bills stayed the same.  I need to get in now as I am considering leaving Virgin and want to check my bills.

[Corey_C]

Thanks for your post and for reaching out to the Community Forums, Gus1,

Sorry to hear that you have not been able to log in to your online account. Have you tried the password reset options? https://my.virginmedia.com/forgot-details/password

Cheers,

Corey C

[Gus1]

Yes , like everyone else I have tried everything.  Can you not post a fix that everyone can use rather than PM's and constant lengthy phone calls.

[Zak_M]

Thank you for coming back to us @Gus1 

We ask customers to join us via PM so that we can get some account information and assist them further. 

If you would like our assistance then we would also be more than happy to PM with you too. 

Kind regards,

Zak_M