Virgin Media Community

[enginestar]

I must have spent 2 hours in total now.

18 months ago, I was a Virgin customer. Now back.

I'm trying to make a new account.

I end up getting an error message saying "Sorry, we can't make a new account".

First I try to use my old email. It doesn't like that. So I try to use a new email. Success!! I login to one page. The failure 😕. After clicking on next, I get the error.

I called 5 times. One time I got through to a human. He said he couldn't help and needed transfer me. He transferred me to a blank line. Other times, I couldn't figure out a way through the maze of options on Virgin's answerphone.

What am I doing wrong?

I feel really upset for my wasted time.

[Gareth_L]

Hello enginestar

Sorry to hear about this 
I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L