Menu
Reply
Highlighted
  • 8
  • 0
  • 0
Joining in
110 Views
Message 1 of 2
Flag for a moderator

I am unable to set up a My Virgin Media account.

I'm a new customer and I've been trying to set up a My Virgin Media account for the last few days but each time I enter my account number / reference, proceed to another page where I set a password etc., proceed to set Web Safe settings, and then try to complete registration, I get this message:

 

Sorry!

We are not able to set up your my Virgin Media account at the moment. Please try again later, or you can also set up your my Virgin Media account at the time of your broadband installation. We are looking forward to connecting you to your superfast broadband.

Questions about your broadband installation? Find out more

 

Please can you advise?

0 Kudos
Reply
Highlighted
  • 353
  • 62
  • 77
Forum Team
Forum Team
103 Views
Message 2 of 2
Flag for a moderator

Re: I am unable to set up a My Virgin Media account.

Hi
Have your services been installed and activated?
When you register you should use a browser and not the app to complete the Capcha check and make sure there are no spaces at the back of the information you add in each box.

Here to help! I'm a technician helping out whilst working from home. Find out more


0 Kudos
Reply