I'm a new customer and I've been trying to set up a My Virgin Media account for the last few days but each time I enter my account number / reference, proceed to another page where I set a password etc., proceed to set Web Safe settings, and then try to complete registration, I get this message:
We are not able to set up your my Virgin Media account at the moment. Please try again later, or you can also set up your my Virgin Media account at the time of your broadband installation. We are looking forward to connecting you to your superfast broadband.
Re: I am unable to set up a My Virgin Media account.
Hi Have your services been installed and activated? When you register you should use a browser and not the app to complete the Capcha check and make sure there are no spaces at the back of the information you add in each box.
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