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Downside34
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I Can’t log in to my virgin media account

I can't login to my Virgin media online account. We've tried to change the password to see if that is the problem, but when we do this it then takes to a security questions section. When we answer these questions correctly it tells us that we have done so incorrectly and then asks again if we want to change our password. And so it goes on, round and round. We obviously cant get through to anyone on the phone and the chatbot took 3 hours to direct me to a FAQ page for technical faults!! Don't understand what we are doing wrong. Any ideas?

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Emma_C
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Re: I Can’t log in to my virgin media account

Hi Downside34, 

Thanks for your post and welcome to our community. 

Very sorry for the online account issues and for the delay in replying we have been busier than usual. 

We have been having some issues accessing online accounts recently so I do apologise. Have you been able to log in yet? 

If not do let us know and we can take a closer look into things via a private message. 

Emma_C - Forum Team
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