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james_lusty
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Hub 4 upgrade but no hub 4

Hello,

I received an email back in January to say I’ve received a upgrade for free to Intelligent WiFi on Hub 4.     I have recently seen a friend since restrictions easing and they are with VM too... they have a Hub 4 and it’s a Square router, after Googling obviously discovered the same.

I thought nothing of it and logged into my VM account and clicked on the 2021 so far summary and it says I have Hub 4 when I do not.

 

I am within the area Coventry.   I was wondering if there is a reason why this is and if I would be sent out the Hub 4 as it states?   

 

Off topic -  I am also looking to upgrade my VM Broadband package and under upgrades and offers there’s a great deal for 150mbps Broadband, TV and Phone for £28.00pm however on the last page on the checkout during upgrade it says £56.00pm which is a massive difference with no extras added on,  should I call up about that one?  

in regards ro Hub 4... are you guys able to send one out,  I have attached a picture of my current Hub which is Hub 3 and the VM page that states Hub 4.(under WiFi High Five)

 

Many thanks,

James 

 

791E94B0-5291-4866-A2ED-56E7F6C27DDC.pngimage.jpg

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Tom_F
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Re: Hub 4 upgrade but no hub 4

Hi james_lusty, thanks for getting in touch. 

 

Sorry to hear about the confusion around your hub - and the new deal on the website as well.

 

At first I thought that the email you received may be just an error with the email - as Intelligent WiFi was also rolled out to Hub 3's as well - it's not just a Hub 4 specific thing. However if it says that you have a hub 4 in your online account as well then it does seem odd you haven't received one - or any notification about one until now.

 

I'd like to take a look into this and see what we can do to help. Please look out for my PM (the purple envelope) and get back to me when you can.

 

Tom 

james_lusty
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Re: Hub 4 upgrade but no hub 4

Thank you for helping me with this.  I have replied to your PM with account info and awaiting your response,

 

Stay safe!

Thanks-

james

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Kath_F
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Re: Hub 4 upgrade but no hub 4

Hi James, 

Thanks for replying to the private message. The team will be in touch with you very soon regarding this ad your other issue too.

Take care,. 

 

Kath_F
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