Hub 3 stuck at Yodel

[ovo]

Following our upgrade to Volt I returned a Hub 3 via Connect+ on 29 September.

Tracking shows :

Friday, September 30 2022
14:35
Processed at National Hub

Since then there has apparently been no movement and it is now over 14 days since our upgrade and the period allowed for the return of the equipment.

I would be grateful for any advice on the best way to proceed.Thanks.

[Travis_M]

Hi @ovo

Thanks for posting on our community forum and good morning to you.

I'll drop you a quick private message to confirm some details so I can make sure this is all sorted for you, please keep an eye on your inbox for a message from myself.

Regards

[ovo]

@Travis_M

Many thanks for your prompt replies and your help.

Regards L&S

[Travis_M]

Hi @ovo 

You're very welcome, thanks for reaching out and I hope you have a great day. Be sure to contact us if you do require any further assistance.

Regards