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How to upgrade from 350 to 500

Hi all,

I am wanting to upgrade to 500 from 350.  Is there a simple way to do this without having to phone up and upgrade.  I have looked for package upgrades etc and I end up going round in circles.  What happened to the online chat help etc??

Also will i need to upgrade the hub for 500 or will the existing hub do?



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Re: How to upgrade from 350 to 500

Hi petermesh,

You could try the text messaging service. Just send  a text with a description of regrade  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  150 from your Virgin landline, or 0345 454 1111, options 1,1 and 4 (Changes to your package) but best to call at 8am to avoid call queues

Your current hub should be fine, as per the old saying, if it ain't broke don't fixit.


The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali