How to switch from existing Virgin contract to new one?

[ACH60]

I have been sent a Pre-Contract email with details of the new 18-month contract, how do I stop my existing Virgin contract and transfer to this new one?

[Tom_W1]

Hi @ACH60 thanks for your post here in the Community, hoping you're well.

If you have information detailing a pre-contract agreement and there are no instructions on being able to activate this, we'd advise please calling our team on 150 / 0345 454 1111 and we can get this processed for you, all information should be available for the agent to view.

We hope this helps and if you need any further information please let us know!
Many thanks