How to set up Standing Order?

[NotStupid]

I'm wondering if an employee / moderator could please help me with a very simple matter please ?

I am trying to set up a standing order from my bank to yours and will include my VM account number as a reference.

Call me old fashioned but I do not like direct debits, whichever supplier I am currently or ever have dealt with. Never have and would prefer to pay you in this way.

I cannot seem to get any of your employees, to understand what a standing order is when communicating by either  the telephone or by using your impersonal messaging service.

Could a moderator please private message me with just the account number and sort code of your Virgin Media Payments bank account.

With many thanks.

[goslow]

Payment options and info are here

https://www.virginmedia.com/help/billing-and-payments/make-a-payment

although standing order isn't listed.

How would the SO accommodate a change in the due date for each bill and any add-on charges such as a technician visit or something similar which would come through via the bill?

VM struggles to take/make payments correctly by some of the above methods listed. You might be (pretty much certainly will be) setting yourself up for some future problems trying to make payments via a standing order.

[John_GS]

Hi @NotStupid 

Thanks for posting and welcome to the community.

We don't offer that as a method of payment.

Please see here - https://www.virginmedia.com/help/billing-and-payment/make-a-payment for all methods of making a payment.

Best wishes.

[NotStupid]

Thank you John for your prompt reply. 

It's a shame that SO's are no longer an option. It was back in the day, i.e NTL & early VM days.

However, further to my telecoms with DEE ( 1743hrs 17th October 2023 ) Manager CS / Resolutions team , the most helpful dialogue I've had with anyone since April of this year.

I think I'll tie a knot in my handkerchief and make a manual payment. She was able to inform me of the exact due date of the month we need to play to. 

I do however, don't really see why you cannot provide me with your bank details... I could pay directly from my bank account then,  but hey ho.

[carl_pearce · Accepted solution]

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@NotStupid wrote:

Thank you John for your prompt reply. 

It's a shame that SO's are no longer an option. It was back in the day, i.e NTL & early VM days.

However, further to my telecoms with DEE ( 1743hrs 17th October 2023 ) Manager CS / Resolutions team , the most helpful dialogue I've had with anyone since April of this year.

I think I'll tie a knot in my handkerchief and make a manual payment. She was able to inform me of the exact due date of the month we need to play to. 

I do however, don't really see why you cannot provide me with your bank details... I could pay directly from my bank account then,  but hey ho.

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Did you read the link?

How to pay by internet or phone banking

When you make a payment through your online bank, or pay by phone banking you’ll need the following details:

•  The Virgin Media Payments Ltd bank account number: 23494314

•  The Virgin Media Payments Ltd sort code number: 20-13-42

•  Your 14-digit payment reference number

For internet banking, you might have to first select Virgin Media (1) as the company to pay.

If you get paper bills, you’ll find your 14-digit payment reference on the back of the first page of your bill.

If you get your bills online, find your 12-digit payment reference then add your 2-digit area reference to the end to get your 14-digit payment reference. You’ll find both references in your billing notification email.

[NotStupid]

Thanks Carl.... No I had not had time.  My original request was please message me your bank details.

A bank transfer set up to repeat indefinitely equals a SO in my book, I can now get on it in the morning. 

Think we got there.... 

[Matthew_ML]

Hey NotStupid. thank you for reaching out and to answer your questions we do have a two way security process here one of them does include giving us your sort code.

We do this to make sure we are speaking to the correct person to maintain your date is secure at all times. Cheers