I’m assisting a relative with their virgin media account have just reset their username to access their account via Virgin Media online, but it is now asking for an e-billing pin which they have never had & linking to a ntlworld email account they have never had. Can anyone help?
Thank you for your post Andyg09 and welcome to our community.
When you access their My Virgin Media account this should allow you to change the e-billing information, are you able to locate this and put through the change for us? You may find it on the My Profile section.
When first logging in this shouldn't require a PIN, this would be the email address username and the password they have set up.
Could we please confirm if it's the password the website is asking for? If it may help please post a screenshot response, just ensure you cover any personal details.