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How to reset E-billing pin

I’m assisting a relative with their virgin media account have just reset their username to access their account via Virgin Media online, but it is now asking for an e-billing pin which they have never had & linking to a ntlworld email account they have never had.
Can anyone help?

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Re: How to reset E-billing pin

Thank you for your post Andyg09 and welcome to our community.

 

When you access their My Virgin Media account this should allow you to change the e-billing information, are you able to locate this and put through the change for us? You may find it on the My Profile section. 

 

When first logging in this shouldn't require a PIN, this would be the email address username and the password they have set up.

 

Could we please confirm if it's the password the website is asking for? If it may help please post a screenshot response, just ensure you cover any personal details.

 

Let us know how this goes.

 

Thank you, Emily.

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Re: How to reset E-billing pin

Emily,
Thanks for your quick response. I've now managed to resolve this issue.

Andyg09
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Re: How to reset E-billing pin

Glad to hear that your issue has now been resolved Andyg09.

 

Please let us know if you need any further assistance.

 

Thanks

Steven_L

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Re: How to reset E-billing pin

Hi there could you please let me know how you resolved this issue 

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Re: How to reset E-billing pin

Hi Lesleanne12.

 

Thanks for posting and welcome to the community.

 

Can you expand on what issues you're having please? 

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Message 7 of 8
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Re: How to reset E-billing pin

When I log into my virgin account it brings a page up that says I need to enter 4 digit pin for ebilling but I don’t know the pin and the email address what is there is no longer in use 

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Re: How to reset E-billing pin

Thanks for coming back to me. 

 

My apologies for the online issue.

 

I'll send you a quick PM as it may need an IT ticket to fix this.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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