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How to renew contract?

Hi

My first post, so unsure if I'm in the right category.  My Virgin contract is due to expire in 3 days, when I had planned to go to Sky, but they've now postponed all installations due to coronavirus.

I cannot get speak to anyone, or email, at Virgin (been on hold for long periods before being cut off etc) to request the contract continues. Any thoughts/suggestions, please?

We have two essential workers in the house, and internet access is crucial - we would be laid off if we have no internet.

Thanks

Mike

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Alessandro Volta
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Message 2 of 16
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Re: How to renew contract?

Just hold on the phone - you can see they're busy so just bear with...


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Message 3 of 16
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Re: How to renew contract?

Thanks.  I keep phoning and am on hold/in the queue for up to one hour then the line goes dead.

I don't suppose that there's much more I can do at this point.

 

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Message 4 of 16
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Re: How to renew contract?

My contract is due for renewal in a month if they are understandably difficult to contact then why do they not give an email address for contact? no way am I paying the automatic increase they will impose on me in a month I will move and I bet the alternative service will answer the phone!

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Message 5 of 16
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Re: How to renew contract?

Hello Chorisia

 

Thanks for posting, currently email isn't a contact method we use. At the moment we would advise any customers needing to speak to us that is struggling to get through by phone to use our messaging service.

 

Simply text us your query for free on 07533 051 809 ^ between 7am and 11pm Monday to Friday, 8am and 8pm Saturday to Sunday and a member of our team will be happy to help

 

Thanks

 

Rob

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Message 6 of 16
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Re: How to renew contract?

That's fine to say that Rob but when you text that number you get nowhere.

I just get this and then nothing. Ridiculous service.

IMG_2045.JPG

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Message 7 of 16
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Re: How to renew contract?

No email contact, if you cannot answer the phone it is about time you did!

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Message 8 of 16
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Re: How to renew contract?

As a web based Social Media and community team we don't have the facility to make or receive calls as all of our work is completed online. We appreciate the frustration and are working hard to get to all of the messages received as quickly as possible.

 

Rob

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Message 9 of 16
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Re: How to renew contract?

I do not have mobile phone to send a text and am not going to wait for ages until as others have experienced, disconnection. Virgin should have  staff working from home answer emails. I have been with Virgin since NTL been maybe a move is in order hopefully BT are not now as high handed as they were when they had a monopoly

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Message 10 of 16
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Re: How to renew contract?

I now find BT not doing new installations during coronavirus for understandable reasons which of course Virgin knows well so I can expect a high monthly cost increase?

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