Just hold on the phone - you can see they're busy so just bear with...
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My contract is due for renewal in a month if they are understandably difficult to contact then why do they not give an email address for contact? no way am I paying the automatic increase they will impose on me in a month I will move and I bet the alternative service will answer the phone!
Thanks for posting, currently email isn't a contact method we use. At the moment we would advise any customers needing to speak to us that is struggling to get through by phone to use our messaging service.
Simply text us your query for free on 07533 051 809 ^ between 7am and 11pm Monday to Friday, 8am and 8pm Saturday to Sunday and a member of our team will be happy to help
As a web based Social Media and community team we don't have the facility to make or receive calls as all of our work is completed online. We appreciate the frustration and are working hard to get to all of the messages received as quickly as possible.
I do not have mobile phone to send a text and am not going to wait for ages until as others have experienced, disconnection. Virgin should have staff working from home answer emails. I have been with Virgin since NTL been maybe a move is in order hopefully BT are not now as high handed as they were when they had a monopoly