Hi Wood296,
Welcome to our community forums and thank you for taking the time to get in touch!
If you haven't already you would need to let us know if you're a vulnerable customer, that way we can apply the appropriate flags to the account.
Really sorry to hear you've also been having problems with your services. I would love to see what we can do to help you and will send you a private message so we can discuss this further and apply the relevant flags to your account. Please look out for the purple envelop and reply when you can 🙂
Speak soon,
Hetty_R