Virgin Media Community

[wood296]

I am an older person living alone, I receive PiP for a health condition, how do I register with virgin as a vulnerable person? I have everything with them landline, Internet, television and mobile. My internet and television has not worked for about 3 months and I am still paying for it. I have also been treated very badly regarding £112 virgin have taken by direct debit for a mobile number that has never been activated by me or used, they are saying they will only refund £50. I have been passed from advisor and keep getting told someone will phone me. Feeling desperate now and very unhappy. Been a loyal customer for over 10 years. 

[Hetty_R · Accepted solution]

Hi Wood296, 

Welcome to our community forums and thank you for taking the time to get in touch!  

If you haven't already you would need to let us know if you're a vulnerable customer, that way we can apply the appropriate flags to the account. 

Really sorry to hear you've also been having problems with your services. I would love to see what we can do to help you and will send you a private message so we can discuss this further and apply the relevant flags to your account. Please look out for the purple envelop and reply when you can 🙂

Speak soon,