Virgin Media Community

[wahasif]

I have rejoined Virgin Media and got a new Account  to register. 

As I already had an existing account i wanted to keep same ID/email ID and get the new account updated to same ID. 

Please help raisig IT Ticket to make this move. Thanks, 

[David_Bn]

Good Afternoon wahasif,

Thanks for your post on our Community Forums and a very warm welcome to you!

Unfortunately we wouldn't be able to use a former E-Mail address to be the username for a new self-care account - this will forever be connected to a former account.

We could perform a move and transfer of E-Mail accounts from a former account, to a new account. However if the account was cancelled over 90 days ago, the E-Mail addresses should have been deleted as per the terms and conditions of the contract.

Kindest regards,

David_Bn

[wahasif]

This means if I want to use my Hotmail email ID as my user name (which was linked to old account) to be linked to new account as well? 
this is quite restrictive 

[Corey_C]

Hi wahasif,

I'll see what I can do regarding this,  I will send you a PM to confirm your account details.

Cheers,

Corey C