How do I get the online chat to connect me a human instead of an idiotic bot that gives me an idiotic message about wanting to continue the conversation on WhatsApp?
Why does Virigin Media assume everyone has WhatsApp or is willing or able to install it in order to communicate with them?
Why does signing in to My Virgin Media on the website require clicking a "sign in" link, entering email and password, then getting another page where I have to click a button labelled "sign in"?
Why does the "Chat to us now" button on https://www.virginmedia.com/support/help/change-my-package/my-current-package/customer-exclusion not do anything (in two different web browsers) meaning I have to go hunt around the website for another chat button that does work?
Why, after I've initiated an online chat whilst signed in to my account, do I get asked to provide my name and whether I'm an existing customer?
Why is everything about the Virgin Media website so generally shambolic?
Why would I be willing to pay over 60% more than my current package as Virgin Media expects me to?
Why, Virgin Media, why are you so very bad at customer service?