Virgin Media Community

[rsigallias]

Hi my elderly parents have been trying to ring for over 2 weeks but are yet to get through to any to discuss there package.

Is it possible to request somebody telephones them as they are terribly frustrated and would like just to cancel there account, they've been with you for over 20 years.  

[MOD EDIT: Subject title changed for clarity]

[Chris_W1]

HI rsigallias, thanks for messaging us and welcome to the community. I am sorry to hear that you want to cancel and this can be done by contacting the customer relations team on 0345 454 1111 options 1 4 and 5 or you can send a text to the team on 07533 051 809 ^Chris