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Colmarw
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How to contact

I am a vulnerable customer how do I contact virgin media

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Graham_A
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Re: How to contact

The numbers to ring are 150 free from a VM mobile or landline, or 0345 454 1111 from any other phone (chargeable as standard UK landline phone no.).

If you have a mobile phone with internet access via WiFi or mobile data you could try the text message service.
https://community.virginmedia.com/t5/Digital-life/When-and-how-to-use-our-messaging-service/ba-p/425...

 

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Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Lisa_CC
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Re: How to contact

Hey there Colmarw, welcome to our Community Forum and thanks for posting.  Graham_A has provided our other methods to contact us but can you give us a general description on your query so we can help? 

 

Thanks,

 

Lisa

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Colmarw
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Re: How to contact

As a disabled person and both husband and I are shielding are we on the right package as we are £86 monthly

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Lisa_CC
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Re: How to contact

Thanks Colmarw. Are you experiencing any technical issues with your services and if so, can you tell us more? I ask as we are a technical forum.

 

Thanks,

 

Lisa

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