Menu
Reply
Pipd
  • 1
  • 0
  • 0
Joining in
94 Views
Message 1 of 2
Flag for a moderator

How to cancel package and upgrade broadband

I want to cancel my ‘Essential Collection’ (TV, Broadband and Phone,) but upgrade my Broadband only. As there was an hour’s wait phoning Virgin, can I change my package online?             There only seems to be an option to upgrade on the site. Help please?

 

0 Kudos
Reply
Gareth_L
  • 5.56K
  • 337
  • 602
Forum Team
Forum Team
31 Views
Message 2 of 2
Flag for a moderator

Re: How to cancel package and upgrade broadband

Hello Pipd

Thanks for your post 

As a rule we are unable to look at package changes or costs on here 

This will need to be done by calling us or 0345 454 1111.

You can also send us a text with a description of your problem to 07533 051809
 if it’s about your cable services, or 07533 016422 if you have a query about your mobile services. 
Your message will go into a queue and a representative will respond to you as soon as possible.

Gareth_L

0 Kudos
Reply