I want to cancel my ‘Essential Collection’ (TV, Broadband and Phone,) but upgrade my Broadband only. As there was an hour’s wait phoning Virgin, can I change my package online? There only seems to be an option to upgrade on the site. Help please?
As a rule we are unable to look at package changes or costs on here
This will need to be done by calling us or 0345 454 1111.
You can also send us a text with a description of your problem to 07533 051809
if it’s about your cable services, or 07533 016422 if you have a query about your mobile services.
Your message will go into a queue and a representative will respond to you as soon as possible.