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How to cancel online

I’m not going to waste my time calling the sales line for them to try and get me to stay.

I don’t want to be in a queue for ages wasting my mobile package minutes.

I just want to stop my contract as soon as it’s finished.

How I am able to do this online?

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Very Insightful Person
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Re: How to cancel online

Why would VM's management want to make it easy for customers to leave?  There's no online cancellation option.  You phone them, or you write to them. as per Section N of the T & Cs. 

 

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Re: How to cancel online

And what happens when it’s never possible to get through via phone because of the corona issues? Sitting in a queue for hours is not ideal when I don’t have unlimited minutes.

Surely as they offer online signup they should have to offer cancellation online too for accessibility just as much as anything else.
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Forum Team
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Re: How to cancel online

Hi jm-85,

 

Thanks for your post.

 

I'm sorry you're having problems getting through to the team to cancel your account. We are trying to get to everyone as soon as possible. 

 

We do have teams available over the phone, and you can also text our team on 07533051809.

 

Thank you for your patience. 

 

Thanks

 

Melissa 

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