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How to cancel, letters and calls ignored?

Hi everyone. I've moved house to an area with no cable. I've called Virgin to cancel and thought I'd cancelled but still the monthly payments were being taken. So I wrote to the prescribed address on 28/12/19 cancelling but I see the monthly payments are STILL being taken. What do I need to do to cancel? The only thing I can think of is get my solicitor involved, but thought I'd just ask here first. 

Thanks for any advice.

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Re: How to cancel, letters and calls ignored?

we can ask VM to have a look at your account 

you can also talk to your bank - they should be able to refund wrongly taken payments under the DD guarantee scheme - but wait to see what VM say as if you cancel the DD or get payments back VM are likely to put a mark on your credit file and put any debt out for collection - they are friendly like that!

____________________

Tony
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Re: How to cancel, letters and calls ignored?

Hi Mike24

Sorry you have had to contact us on our Forums

I am more than happy to take a look at this for you 

I will need to send you a private message to pass security 

If you can check the purple envelope top right of your screen that would be great

Regards                           

Gareth_

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Re: How to cancel, letters and calls ignored?

Thanks Tony, yes I am very reluctant to cancel the DD for the reasons you say.

Reading around, VM have a reputation for being difficult and obstructive about cancelling by phone and this has certainly been my experience, so I stopped trying and just wrote to them at NG2 3GG giving proper notice to terminate. If they continue to ignore me I'll engage my solicitor to deal with it as I don't want any credit record blemishes.

Anyway Gareth has picked it up now, so will hopefully this will be resolved shortly. 

 

 

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Re: How to cancel, letters and calls ignored?

Hi Mike24

I have had a look at your account and explained everything by a private message 

Obviously with this page being open to the public I didn't want to give any account information out 

Please let me know if you are happy with the outcome 

Gareth_L

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Re: How to cancel, letters and calls ignored?

Just to update the forum, Gareth has kindly looked into this for me. 

Gareth confirms by PM he has cancelled my account and will arrange a refund of one month's subscription overcharged.

Many thanks Gareth.

 

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Re: How to cancel, letters and calls ignored?

Hi Mike24

Thanks for replying 

The cheque refund has been requested now and will be with you asap 

Gareth_L

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