@Claireemail8 wrote:
Recently had Wi fi installed its constantly dropping out and I’m not happy with it at all
iv tried to call customer services to report it didn’t even put me in a queue just automated messaging saying to call back another time
Tried the tests online sometimes it says it’s ok other times it says they cannot distinguish the issue and keep an eye on it for 24 hours that’s not good enough
I can’t even get hold of anyone to discuss these issues I just want to cancel
please can someone advise
you should have had some paperwork when you signed the install off - one of them would be a cancellation form that you can send off to VM.
If you don't have that anymore, you can write to them at
Virgin Media Sales Operation Support,
Diamond Plaza,
Daleside Road,
Nottingham,
Nottinghamshire,
NG2 3GG
just make sure you do it recorded/signed for.
