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Claireemail8
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How to cancel in cooking off period

Recently had Wi fi installed its constantly dropping out and I’m not happy with it at all 

iv tried to call customer services to report it didn’t even put me in a queue just automated messaging  saying to call back another time

Tried the tests online sometimes it says it’s ok other times it says they cannot distinguish the issue and keep an eye on it for 24 hours that’s not good enough 

I can’t even get hold of anyone to discuss these issues I just want to cancel 

please can someone advise 

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apcyberax
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Re: How to cancel in cooking off period

VM do not supply wifi they supply a cable connection. No guarantees on wifi
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tehwolf
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Re: How to cancel in cooking off period


@Claireemail8 wrote:

Recently had Wi fi installed its constantly dropping out and I’m not happy with it at all 

iv tried to call customer services to report it didn’t even put me in a queue just automated messaging  saying to call back another time

Tried the tests online sometimes it says it’s ok other times it says they cannot distinguish the issue and keep an eye on it for 24 hours that’s not good enough 

I can’t even get hold of anyone to discuss these issues I just want to cancel 

please can someone advise 


you should have had some paperwork when you signed the install off - one of them would be a cancellation form that you can send off to VM.

If you don't have that anymore, you can write to them at 

Virgin Media Sales Operation Support,
Diamond Plaza,
Daleside Road,
Nottingham,
Nottinghamshire,
NG2 3GG

just make sure you do it recorded/signed for.

Claireemail8
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Re: How to cancel in cooking off period

I have the fibre optic connection 

not really a techy worded person by wi fi I mean internet 

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