Virgin Media Community

[spenelli09]

Hi,

I made a one off payment early for my VM bill even though it’s not due until the 10th. And shortly after I set up a direct debit so now I could get charged twice! How to fix this please? I’ve tried to cancel direct debit with my bank but they’re also saying it needs to be cancelled with VM too.  

I have proof of payment that I made.

Please assist. 

Thanks in advance. 

[Robert_P]

Hello spenelli09

Thanks you for taking the time to raise your billing query via the forums and welcome to the community.

We can see you have spoken to a member of our Messaging Team since your post, we trust everything was covered during the conversation. If not and you need us further, please don't hesitate to let us know.

Thanks

Rob