Virgin Media Community

[bhaskarsamani]

my contract ends in November 2023, if i want to cancel at the end, in November, how do i do that? how many dates notice do i have to give?  

[japitts]

https://www.virginmedia.com/legal/fibre-optic-services-terms-conditions 

At least 30days notice is required to terminate.

[bhaskarsamani]

my contract ends 25th November 2023, 30 days before that would be Thursday, 26 October 2023

on Thursday, 26 October 2023, i can call to cancel? 

[Alex_RM]

Evening bhaskarsamani,

Thanks for posting and sorry to hear you're wanting to leave us.

As japitts has advised we require at least 30 days notice. You can call 30 days prior to your contract ending to give notice 🙂

Alex_Rm

[bhaskarsamani]

i want to leave then because i think cityfibre will be ready, missed out on getting 900mb for £25 because cityfibre wwas not ready on my street 

[Tom_W1 · Accepted solution]

Hi @bhaskarsamani thanks for your reply.

Sorry to hear this is the case but yes, please make sure you contact us 30 days (or slightly more, 30 days is the minimum) before your contract ends so you can give your notice period.

If you called us, 40 days before this for example, we could still process the notice period for you so your services end in 40 days time when your contract does.

I hope this helps!

Many thanks

[bhaskarsamani]

thank you for the answer tom 

[Robert_P]

You're welcome bhaskarsamani, you can give the team a call on 150 from a Virgin Media landline or 0345 454 1111 option 1, option 4 then option 4 this will get you through to the contracts team who will be able to arrange this further for you nearer the time.

Rob

[bhaskarsamani]

i thought the option to cancel was option 5? 

[unisoft]

Have an insurance backup plan to be covered knowing you gave notice legally.

It's easy by letter by recorded delivery and put your account number and name etc in the letter. make sure it gets to them before the date on your price increase and notification of change of T&Cs email/letter. State you are using the Ofcom clause to exit penalty free and refer to the statement about leaving in the email/letter sent by VM. Not a formal letter like a job application so don't worry.

See

https://www.virginmedia.com/help/leaving

Virgin Media, Sunderland, SR43 4AA

If they don't answer or disconnect you, the letter is legal evidence as it's sent recorded to their address they state.