No
You have 2 options
1. Call 150 from a VM phone or by dialling 0345 454 1111 options 1,1,4,4, from any phone (standard rate - in bundled minutes) - they are still picking up - calling at 08.00 is the best time
2. In writing to
Virgin Media Sales Operation Support,
Diamond Plaza,
Daleside Road,
Nottingham,
Nottinghamshire,
NG2 3GG.
Include dates, name address and all account details - Do it by registered mail with a receipt for signature on arrival.
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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.