Menu
Reply
Biker__
  • 2
  • 0
  • 0
Joining in
132 Views
Message 1 of 5
Flag for a moderator

How to cancel broadband

Is there a way to leave VM by text message? They won't answer the phone

0 Kudos
Reply
jbrennand
  • 20.66K
  • 2.2K
  • 3.65K
Very Insightful Person
Very Insightful Person
126 Views
Message 2 of 5
Flag for a moderator

Re: How to cancel broadband

No
You have 2 options

1. Call 150 from a VM phone or by dialling 0345 454 1111 options 1,1,4,4, from any phone (standard rate - in bundled minutes) - they are still picking up - calling at 08.00 is the best time

2. In writing to
Virgin Media Sales Operation Support,
Diamond Plaza,
Daleside Road,
Nottingham,
Nottinghamshire,
NG2 3GG.

Include dates, name address and all account details - Do it by registered mail with a receipt for signature on arrival.

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply
Biker__
  • 2
  • 0
  • 0
Joining in
121 Views
Message 3 of 5
Flag for a moderator

Re: How to cancel broadband

Thanks for the quick reply; I have a virgin-mobile mobile, is calling 150 free? 

0 Kudos
Reply
KenMarinaris
  • 10
  • 0
  • 1
Tuning in
92 Views
Message 4 of 5
Flag for a moderator

Re: How to cancel broadband

Calling them is just waste of time. I have sent a letter (registered) but still did not recceive any message confirming my cancelling. Well, I have proof of postage so dont bother, will stop paying after 4 weeks 🙂

0 Kudos
Reply
jbrennand
  • 20.66K
  • 2.2K
  • 3.65K
Very Insightful Person
Very Insightful Person
75 Views
Message 5 of 5
Flag for a moderator

Re: How to cancel broadband

Yes

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply