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On our wavelength
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How to cancel account

Is it possible to cancel without calling? I am moving and cannot take the service with me (as the person I'll be living with already has Virgin) and I want to close my account, but having no luck on the phone, takes ages to get through and for some reason selecting I want to leave doesn't take you through to the cancellation team.

First call guy put me through, it rang and rang then they hung up.

Second call, lass put me through to the gadget repair team who had no idea and hung up on me.

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Community elder
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Re: How to cancel account

Hi leeh1986,

You can use the online chat messenger using the link on this page /contactus/moving-home   

Just click on the red "message us" box.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Re: How to cancel account

Hi @leeh1986

Have you had any success?

Regards


Lee

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