Menu
Reply
HeidiL1
  • 1
  • 0
  • 0
Settling in
279 Views
Message 1 of 3
Flag for a moderator

How to I get to talk to someone about? Have tried for over a week

I just want to talk to someone about my broadband package.  You cannot do it online, even though they say you can.  I just get an error message 'Ooops something went wrong'.  The phone just takes hours and I am getting so fed up.  Help!

0 Kudos
Reply
newapollo
  • 7.16K
  • 1.08K
  • 1.85K
Very Insightful Person
Very Insightful Person
262 Views
Message 2 of 3
Flag for a moderator

Re: How to I get to talk to someone about? Have tried for over a week

Hi HeidiL1,

If in the the upgrades and offers section you see an Oops something went wrong message, it's because you either already have a discount, or because the package you are on is no longer sold and requires extra manipulation by agents to change the package.

If you don't want to be tied up on the phone then you could try the text messaging service. Just send  a text with a description of regrade  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days

You can also call  150 from a Virgin landline, or 0345 454 1111, options 1,1 and 4 (Changes to your package) but best to call at 8am to avoid call queues, or late afternoon around teatime

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Problem Solved? Click to mark as a Helpful Answer or use Kudos to say thanks for a useful post


Megan_L
  • 2.76K
  • 166
  • 295
Forum Team
Forum Team
207 Views
Message 3 of 3
Flag for a moderator

Re: How to I get to talk to someone about? Have tried for over a week

Hi HeidiL1,

Thanks for using the forums to get this issue with your package looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you.

As it been a few days since you posted about this, can I ask if you still need help?

The advice that NewApollo has given is very useful, I am hoping following his tips helped you resolve the issue!

But if not, please let me know.

Thanks,

Megan_L

0 Kudos
Reply