Thank you for the feedback regarding the app.
I've not heard any issues like yours which is odd - do you ever get to speak with anyone at all?
I will send you over a private message to see if I can help regarding your concern with billing so you don't have to put it here 🙂
Cheers.
Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk