Menu
Reply
Highlighted
  • 17
  • 1
  • 1
Tuning in
73 Views
Message 1 of 2
Flag for a moderator

How much would my cancellation fee come out too?

Just started on virgin, and I have an 18 month contract. Its been **bleep** so far. Dropped connections, and they won't do anything about it. I pay 33.99 a month for a 200mbps service and weekend calls. How much would my cancellation fee be? Am I even allowed to cancel? They said its capped at 240, so I assume its gonna be 240? I'd pay that tbh.

0 Kudos
Reply
Highlighted
  • 19.64K
  • 1.72K
  • 4.29K
Very Insightful Person
Very Insightful Person
67 Views
Message 2 of 2
Flag for a moderator

Re: How much would my cancellation fee come out too?

yeah the cap is £240, how far into your contract are you?, since could argue not fit for service can view the amounts via https://www.virginmedia.com/shop/the-legal-stuff/terms-and-conditions-for-fibre-optic-services/early...

the forum staff should be able to check your equipment remotely, current there is a bit of a wait up to a week, in the mean time Would need to check the signal levels if could go to http://192.168.0.1 or if using modem mode http://192.168.100.1 clicking router status top right or bottom of page depending on hub [no need to login - depending on hub] and if could copy/paste the downstream, upstream, network log, don't worry about the formatting we can easily read it.. try and avoid using screen shots..

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply