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On our wavelength
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How long will the service be down realistically?

Hey everyone, hope y'all having a good day!

Listen, just a quick one: how long will the outage last in the CR4 area ? I'm working from home and I was literally in a meeting with my boss via zoom and now can't get connected!

NHS IT made it so my work pc can only have a pre authorised connection only. 

 

Just looking for a a time frame and need to update my boss

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Very Insightful Person
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Re: How long will the service be down realistically?

Hello

What does https://my.virginmedia.com/faults/service-status say which is for issues where a lot of customers are affected for more local issues call  0800 561 0061 which checks for faults down to a postcode level, all fault fix times are estimates, that is all that you will get from VM.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Re: How long will the service be down realistically?

Good Afternoon MMSA,

 

Thank for you for your post on our Community Forums!

 

I've looked into the area and it appears that we currently don't have any outages in the local area currently. Can you tell me how your services are looking today?

 

I've also taken some time to look through the stats on your hub and it appears that everything is within spec.

 

Kindest regards,

 

David_Bn

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