Menu
Reply
SimonHind
  • 31
  • 0
  • 0
On our wavelength
265 Views
Message 1 of 4
Flag for a moderator

How long will it take

Hi VM Team

 

ive been waiting Since 08/11/2020 to get my Package upgrades
Bigger bundle + Movies Package
which is an Offer

0 Kudos
Reply
Corey_C
  • 3.94K
  • 214
  • 326
Forum Team
Forum Team
203 Views
Message 2 of 4
Flag for a moderator

Re: How long will it take

Hi SimonHind,

 

Thanks for your post and for reaching out to the community forums. Sorry to hear that you had not received an update, our records show that you have been in touch since your post and wanted to make sure things are OK now?

 

Cheers,

Corey C

0 Kudos
Reply
SimonHind
  • 31
  • 0
  • 0
On our wavelength
196 Views
Message 3 of 4
Flag for a moderator

Re: How long will it take

@Corey_C

 

I am happy i got a package but the offer price was not the same
I am paying more than the offer and this is not fair, you can see this on my account when i requested the package

i should be paying an extra £5 not £8 your Team should honour what a customer is offered via https://my.virginmedia.com/my-offers/index for the bundle i requested and this is not the case

0 Kudos
Reply
Martin_N
  • 5.57K
  • 232
  • 318
Forum Team
Forum Team
188 Views
Message 4 of 4
Flag for a moderator

Re: How long will it take

Thank you for that information SimonHind. 

 

What I will do is private message you so we can look into this. 

 

^Martin

0 Kudos
Reply