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How long do virgin take to deal with a complaint

How long do virgin take to deal with a complaint
a letter was sent 5th September, not had any response 

just wondering if anyone has any similar experience 

thanks

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Very Insightful Person
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Re: How long do virgin take to deal with a complaint

Hello

Complaints can take 28 days to be investigated especially for a complex problem and for you to get an answer back, have a look at the Complaints Code of Practice https://store.virginmedia.com/content/dam/eSales/Downloads/Consumer%20Complaint%20Code%20of%20Practi...

Regards Mike

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Forum Team
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Re: How long do virgin take to deal with a complaint

Hi Shell2020,

 

Thanks for your post and for reaching out to the Community Forums. Sorry to hear that you have not had any response to your complaint letter. What was the complaint regarding?

 

Cheers,

Corey C

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