How long do virgin take to deal with a complainta letter was sent 5th September, not had any response
just wondering if anyone has any similar experience
Complaints can take 28 days to be investigated especially for a complex problem and for you to get an answer back, have a look at the Complaints Code of Practice https://store.virginmedia.com/content/dam/eSales/Downloads/Consumer%20Complaint%20Code%20of%20Practi...
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Thanks for your post and for reaching out to the Community Forums. Sorry to hear that you have not had any response to your complaint letter. What was the complaint regarding?