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dog-man
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How long before Virgin will refund a credit?

My Virgin account was closed on March 4th, although for some reason they still think I have a mobile service with them. I don't, I cancelled everything.

I have yet to receive a refund of a credit on my account.

How long do they normally take before refunding any credit?

I cannot telephone them as I am very hard of hearing and struggle with telephone calls.

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newapollo
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Re: How long before Virgin will refund a credit?

Hi @dog-man 

You should receive any refund cheque by post around 45 days after the final bill was produced by Virgin.

Dave

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Carley_S
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Re: How long before Virgin will refund a credit?

Hi @dog-man
Sorry to hear you're leaving us. 
As @newapollo has correctly advised any credits on the account will be refunded by postal cheque around 45 days after the final bill was produced.
If you have any further issues or concerns please do not hesitate to get back in touch and we'll investigate this further. 

Carley - Forum Team


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