Virgin Media Community

[bungle2020]

I needed to change the account name from someone else's to my own, so a couple of weeks ago I email them a transfer form. This morning I received a phone call from one of their team to confirm that I wanted to keep the phone line and only wanted the Talk More Anytime package removed, which I confirmed. Then she said she'd action that straight away. I just received an email confirming the transfer, but account number at the top of the letter is different. The last digit is different from that of the account I have. Is that right? Also, I've logged into the account online that I've had access to for some time but the Talk More Anytime package is still showing?

[bungle2020]

I think it's all sorted now. I tried registering online with the new account number (after receiving a further confirmation email) and it linked the new number to the old account log in, and now it is showing what it is supposed to.

[Chris_W1]

Hi bungle2020, thanks for the message and sorry to hear that you are having issues with this. Are you trying to register with an email address which has been used on a old account? If so can you try another. Are you looking at moving the emails from the old account to the new one?  Chris

[bungle2020]

It's sorted now. Thanks.

[Chris_W1]

Hi bungle2020, thanks for the message. We are glad to hear that this is now resolved. Please let us know if you need anything? Have a good day. ^Chris