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Client62
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How does one update the Virgin Media marketing contact email address ?

I am a Virgin Internet customer, how do I update the email address used for Virgin Media marketing material ?

Recently I enabled Marketing Material ( as Virgin Media send pricing info on that channel ), however the marketing messages are being sent to an old email address.

In the marketing preferences the options are to enable / disable the marketing messages but no options to change the email address.

I had expected the marketing messages to be sent to the current email address used by the Virgin Media for the account billing - but that is not the case.

I am keen to get this corrected as soon the old email address will go out of service.

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Steven_L
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Re: How does one update the Virgin Media marketing contact email address ?

Hey @Client62,

 

I have been able to locate your account and can see that there is a different email address to your profile page on the forum.

 

I will need to drop over a private message for you, so that we can clear account security and get this amended.

 

 

Regards

Steven_L

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RF22
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Re: How does one update the Virgin Media marketing contact email address ?

Hi Steven_L

I'm having the same problem. The bills are going to my email address but everything else to my husband's address including emails about a new router and temporary upgrades to the TV package during lockdown. Please could you arrange for everything to go to my address.

Very many thanks

 

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Zak_M
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Re: How does one update the Virgin Media marketing contact email address ?

Good afternoon @RF22 

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you are having some issues with your email addresses. 

 

Ill pop you over a PM so that I can get some account information. 

 

Kind regards,

Zak_M

 

 

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Zak_M
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Re: How does one update the Virgin Media marketing contact email address ?

Thank you for providing me with that information via @RF22 

 

That is all sorted for you, all the email should now go to the email address you provided me.

 

Kind regards,

Zak_M

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