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Mariner0705
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How does anyone contact a real person in Virgin Media ??

Quite possibly the worst customer service I have ever experienced 

Total lack of contact from anyone in Virgin Media 

Mr Branson - you are next on the list !!!

 

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Zoie_P
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Re: How does anyone contact a real person in Virgin Media ??

Hi Mariner0705,

Thanks for your post.

I am sorry you feel this way, how can we help? What issues are you having?
We are not owned by Richard.

Thanks,

Zoie

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Mariner0705
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Re: How does anyone contact a real person in Virgin Media ??

Thank you for the response Zoie

My main issue is that there is no response with anyone from customer services either by phone or by on-line chat

I have waited in excess of 4-5 hours (more than once and gave up) - which indicates that there is no one at their station and if working from home - probably not doing their job but watching daytime TV or worse..

I do not accept the argument 'we are very busy' not do I accept the argument that 'our call centres are not manned' because you are working from home and so there would be no disruption in business.

So my question is - apart from being forced to raise a complaint - how do I get to speak to someone about my service in the future ?.

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