Virgin Media Community

[Mariner0705]

Quite possibly the worst customer service I have ever experienced 

Total lack of contact from anyone in Virgin Media 

Mr Branson - you are next on the list !!!

[Zoie_P]

Hi Mariner0705,

Thanks for your post.

I am sorry you feel this way, how can we help? What issues are you having?
We are not owned by Richard.

Thanks,

Zoie

[Mariner0705]

Thank you for the response Zoie

My main issue is that there is no response with anyone from customer services either by phone or by on-line chat

I have waited in excess of 4-5 hours (more than once and gave up) - which indicates that there is no one at their station and if working from home - probably not doing their job but watching daytime TV or worse..

I do not accept the argument 'we are very busy' not do I accept the argument that 'our call centres are not manned' because you are working from home and so there would be no disruption in business.

So my question is - apart from being forced to raise a complaint - how do I get to speak to someone about my service in the future ?.