How do you get in contact and speak to a human?

[NickCook55]

Hi, 

I have an outstanding issue with Virgin when i moved house and they simply cannot get the transaction right. I have spent 22 hours on the phone since August 1st and many more waiting in a queue. I get so far speaking to someone then i get passed along at least 5 or 6 times until i'm cut off, (and this has happened multiple times since August the 1st). I have tried the online chat, emailing and waiting for someone to call me back but they never do! And i still can't resolve my issue. All i want to do is pay my bill but i have a query on it. 

What is the best way to speak to a human being at virgin media ?

Thanks.

[Kath_F]

Hi NickCook55, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you've had an ongoing issue which is yet to be resolved. Whilst we wouldn't be able to take payments, we can look into the bill to help explain things. In order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,