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naomin
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How do we speak to a human without account number?

I accidentally registered for WiFi with the wrong email (a typo missing one letter) so now we can't see our welcome email with our account number to call or set up an account in order to change said email. Our router was supposed to be delivered today but it hasn't arrived and we desperately need to get access to see if there have been any updates. They have my phone number and my housemate's, but we've only received one welcome text with no account number . How on earth do we get through the robot to speak to a human on the phone????

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Lee_R
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Re: How do we speak to a human without account number?

Hi naomin, thanks for posting and welcome to our community.

Also, a warm welcome as a Virgin Media customer.  I hope you enjoy your time with us.  I would love to help you track your order.  I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen.

Regards

 

Lee_R

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