Hi there,
if honest not sure. Yesterday was certainly a better day, 14/01 we had 4 drop outs, 18/01 we had at least 5 and 19/01 we had 8, before this I was counting them and they are all happening in the morning and last about 10 mins. An engineer did appear yesterday morning who confirmed there was something wrong although he wasn’t sure what. Yesterday we only had 1 drop out, hence my answer of I don’t know. After he left the house he was going up to the main box to have a look there. He also said about getting his boss to monitor my router for the next 7 days but as I have heard nothing I have no idea what is happening. These issues though have been around since install which was 4th Dec. Please also see speeds from yesterday, so while I had only one drop outs it’s not exactly 200mbps.
My biggest frustration in all this is no one will pick up a phone and speak to you.

I await your response.