I've just spent one of the worst 10 minutes of my life on the phone to VM customer services and i'm fuming right now. The agent simply ignored everything i said for the whole period of time, it was incredibly rude and disrespectful. She point blank refused to escalate the call to a manager and threatened me with court action etc if i simply stopped the direct debit that pays my bill.
Having waited 15 mins on hold, plus ten minutes talking to the worst CS agent ever, i was told i would have to wait another 30-40 minutes to speak to disconnections.
On what planet is this acceptable? I'm assuming this run-around is a customer retention technique on VM's part!