Menu
Reply
colinbabs
  • 1
  • 0
  • 0
Just joined
73 Views
Message 1 of 2
Flag for a moderator

How do i cancel my virgin media.

I have been trying repeatedly to contact virgin media to cancel my account. Has anybody got through? Are there any alternative methods to close my account?

0 Kudos
Reply
用心棒
  • 5.64K
  • 634
  • 1.97K
Very Insightful Person
Very Insightful Person
60 Views
Message 2 of 2
Flag for a moderator

Re: How do i cancel my virgin media.

Consider:

  • making Ofcom aware of the issue by filling in their monitoring form here: Tell Ofcom.
  • Virgin Media's Terms and conditions (under section N, point 1.2) state ending the agreement in writing can be made to the following address:
    Virgin Media Sales 
    Operation Support
    Diamond Plaza
    Daleside Road
    Nottingham
    Nottinghamshire
    NG2 3GG

    Be aware of early cancellation charges if still within the minimum contract period

    Use a postal service that provides confirmation of delivery, for instance Royal Mail's Recorded Delivery service; 30 days notice period starts from receipt.

    Also consider whether it is appropriate to quote your account password (the one quoted when calling Virgin Media) in your cancellation letter to confirm you are the account holder.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply